At Gunij, we aim to ensure customer satisfaction. If you are not fully satisfied with your purchase, you can return it within 7 days of receiving the product. Please review the terms of our return policy below:

Eligibility for Returns

1. Items must be returned in their original condition, unused, unwashed, and with all original tags and packaging intact.

2. Products that have been damaged, altered, or show signs of wear will not be accepted.

3. Certain items, such as undergarments, cosmetics, or personalized items, may not be eligible for return due to hygiene reasons.

Return Process

1. Notify us about the return within 7 days of receiving the product by contacting our customer support team at [email protected] or 02-55011718.

2. Provide your order details and reason for the return.

3. Ship the product back to the return address provided by our team. The customer is responsible for the shipping costs unless the return is due to a defective or incorrect item.

Refunds and Exchanges

1. Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

2. Refunds will be processed within 7 business days to the original payment method.

3. Exchanges will depend on stock availability. If the requested item is unavailable, you may opt for a refund or a different product of equivalent value.

Non-Returnable Items: Items purchased during sales or clearance events are final and cannot be returned unless defective.

For any questions or further assistance, please contact us at [email protected] or 02-55011718.