At Gunij, we are committed to providing excellent customer support to ensure a seamless wholesale buying experience for our B2B clients across Bangladesh. Our support policy includes the following:

1. Customer Support Channels

We offer multiple support channels to assist our customers efficiently:

Phone Support: Available during business hours for immediate assistance.

Live Chat: Instant support through our website.

Email Support: Response within 24 hours for inquiries and issue resolutions.

WhatsApp & Social Media: Quick responses for general queries and order updates.

2. Order Assistance

Customers can track their orders through their Gunij account.

Any order-related queries, including modifications and cancellations, should be communicated within the designated time frame.

If an item is out of stock, our support team will promptly notify the customer and offer alternative solutions.

3. Return & Replacement Policy

Products can be returned or replaced if they are damaged, defective, or incorrect upon delivery.

Customers must initiate a return request within X days of receiving the product.

Refunds or replacements will be processed after verification of the issue.

4. Shipping & Delivery Support

Nationwide home delivery service is available for all orders.

Customers will receive tracking details and estimated delivery times.

In case of delivery delays, our team will proactively update the customer.

5. Dispute Resolution

If a dispute arises regarding product quality, pricing, or delivery, our dedicated dispute resolution team will investigate and provide a fair resolution.

Business clients can escalate unresolved issues to senior support management.

6. Business Account Support

Dedicated account managers for high-volume buyers.

Personalized assistance for bulk orders and special requests.

7. Feedback & Continuous Improvement

We value customer feedback to enhance our services.

Regular surveys and reviews help us improve the Gunij experience.

For any assistance, please contact us at [Gunij, 02-55011718]. We are here to ensure a smooth and hassle-free wholesale purchasing experience!